We consider you an important client. Our first priority is to offer you exceptional stays and experiences.
Your complete satisfaction and confidence in Auberge Tom B&B is absolutely essential to us.
That's why, as part of our commitment to meeting your expectations, we have set up a customer personal data protection charter. This charter formalizes our commitments to you and describes how we use your personal data.
In accordance with applicable regulations, in particular the European General Data Protection Regulation, we have instituted the following nine principles:
At various times, we may collect information about you and/or the persons accompanying you, including the following:
In order to meet your requirements or provide you with a specific service (such as dietary requirements), we may have to collect sensitive information concerning your health. In this case, we will only process this data if you provide your express prior consent.
Personal data may be collected on a variety of occasions, including:
Purpose/Activity
Meeting our obligations to our customers.
Managing the reservation of rooms and accommodation requests, in particular the creation and storage of legal documents in compliance with accounting standards.
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you.
Necessary to comply with a legal obligation.
Necessary for our legitimate interest in running our business and providing you with requested products and services.
Retention period
10 years from the booking in accordance with legal obligations.
Purpose/Activity
Managing your stay at the hotel:
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you.
Necessary for our legitimate interest in running our business and providing you with requested products and services.
Retention period
For the duration of your stay.
Purpose/Activity
Managing our relationship with customers before, during and after your stay:
Lawful basis for processing including basis of legitimate interest
Performance of our contract with you and for the management of your membership in the loyalty program.
Necessary for our legitimate interests in promoting our services, performing direct marketing activities and improving our services.
Retention period
3 years from the last date on which you have interacted with us in any way, if you are not a member of the loyalty program.
6 years from the last date on which you have interacted with us in any way, if you are a member of the loyalty program.
Purpose/Activity
Improving our B&B service by:
Lawful basis for processing including basis of legitimate interest
Performance of contract with you in relation to the management of your membership in the loyalty program.
Necessary for our legitimate interests in promoting our services, performing direct marketing activities and improving our services.
Retention period
3 years from the last date on which you have interacted with us in any way, if you are not a member of the loyalty program.
6 years from the last date on which you have interacted with us in any way, if you are a member of the loyalty program.
Purpose/Activity
Securing our property and persons and preventing non-payments.
For these reasons, we include in the category of "ineffective" customers, any customer whose behavior has been inappropriate in the following ways: aggression and rudeness, non-compliance with the hotel contract, failure to observe safety rules, theft, damage and vandalism, or payment issues. The status of “ineffective” may lead us to refuse a customer's reservation when he/she wishes to book again with us.
Lawful basis for processing including basis of legitimate interest
Necessary for our legitimate interests in running our business, securing our property and persons and preventing non-payments.
Retention period
3 years from registration.
Purpose/Activity
Conforming to any applicable legislation (for example, storing of accounting documents), including:
Lawful basis for processing including basis of legitimate interest
Necessary to comply with a legal obligation.
Retention period
As stipulated in the respective country’s legislation.
Our website is hosted by Logify which takes appropriate technical and organizational measures, in accordance with applicable legal provisions (in particular: Art. 32 GDPR), to protect your personal data against illicit or accidental destruction, alteration or loss misuse and unauthorized access, modification or disclosure. To this end, Lodgify has taken technical and organizational measures to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.
In relation to the submission of credit card data when making an online reservation, a third party (either Stripe or Paypal) processes the transaction and uses SSL (Secure Socket Layer) encryption technology to guarantee a secure transaction. Their organizational measures ensure the security of the processing.
When reservations are done by telephone and credit card information are given to us orally, our organizational measures ensure the security of the processing. Only one person has access to this information, the owner of the B&B.
We use tracers on our website in our legitimate interests in promoting our services and performing direct marketing activities.
You have the right to obtain information about and access your personal data collected by us, subject to applicable legal provisions. Also you have the right to have your personal data rectified, erased or have the processing of it restricted. Furthermore you have the right to data portability and to issue instructions on how your data is to be treated after your death (hopefully as late as possible!). You can also object to the processing of your personal data.
In the event that you wish to exercise any of your above rights, please contact us directly by sending an email to info@aubergetom.com or by writing to the address below:
Auberge Tom B&B
Barbara Séguin, owner
1090, route 105
Chelsea, Quebec
J9B 1P3 - CANADA
For the purposes of confidentiality and personal data protection, we will need to check your identity in order to respond to your request. In case of reasonable doubts concerning your identity you may be asked to include a copy of an official piece of identification, such as an ID card or passport, along with your request. A black and white copy of the relevant page of your identity document is sufficient.
All requests will receive a response as swiftly as possible.
We may modify this charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at our B&B.
For any questions concerning our personal data protection policy, please contact us (see clause Your rights).
All content © Auberge Tom B&B 2022.
All rights reserved.
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